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Newcomer I

Re: Internal Server Error on CPE Submission page for weeks

Thanks - however I can't even log on to submit as I get an SSO domain error, so I'm completely locked out of viewing or trying to submit any CPE's.
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Moderator

Re: Internal Server Error on CPE Submission page for weeks

@MStockdale I'm sorry to hear that. I see your email in my inbox and will respond via that email.

 

Best Regards,

Amanda Vance

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Newcomer I

Re: Internal Server Error on CPE Submission page for weeks

Amanda - thanks appreciated.

Matt

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Viewer

I can't check my CPE

I emailed support and didn't get a response (besides the three day promise to respond email) and it has been 12 days.  Whenever I check my CPE I get an error that says:

 

We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins.

 

I have tried different browser and really need somebody to help me.  Does anyone know the escalation process for this sort of thing?

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Contributor I

Re: I can't check my CPE

1.866.331.4722

 

I think you need member services

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(ISC)² Former Staff

Re: I can't check my CPE

Hello @billclancy

 

As @billclancy mentioned, Member services will be your best bet for this. You can also reach them by email at membersupport@isc2.org. 

 

I'll also be merging this thread together with the larger thread that talks about the current issues with the CPE Portal, this way as we get updates we can post a message to everyone at once. 

 

 

Thank you, 

 

Samantha O'Connor
(ISC)² Online Community Manager
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Community Champion

Re: I can't check my CPE


@SamanthaO_isc2 wrote:

 

... Member services will be your best bet for this. You can also reach them by email at membersupport@iscc2.org. 

 

make that membersupport@isc2.org .

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Viewer II

Re: I can't check my CPE

I completed 10 CPE using magazine of year 2015 and its been 2 weeks and I don't see it in my acct. The old portal was much better. I tried to submit manually and "save and exit" is disabled,I even tried to upload my cert that I have saved saying that I have successfully completed xyz quiz.

 

Thanks,

 

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Community Champion

Re: I can't check my CPE

Try selecting a different category.  Those in the (ISC)² section are automatically submitted.  In the new world, that means that we can not add in those categories.  And no, I don't know why the UI bothers to show us entire sections that we can not use.

 

I do suggest adding a few words somewhere in the submission mentioning what the CPE is actually for and the oddness of the scenario (e.g. "ISP Magazine Jan-Feb 2015 issue - self submitted because auto submission did not show up") to remind yourself in the event of audit.  And yes, attaching the completion certificate is a good idea.

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Newcomer I

Re: Horrible new way of viewing/registering CPEs

CPE portal and CPE PDF print still prints all points in random order, it shouldn't be too hard to add "ORDER BY <some date column>" to sql ?

 

It is really hard to verify all automatic submissions have worked, or check, if some manually added CPE line exists.

 

Hopefully sorting will come sooner than later, since it has been on to-do-list quite a long time already.

 

Cheers; NiD