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Viewer II

Re: Problems with CPE Portal

Hello, 

I also have lots of trouble with my CPE's showing up, and today I got an email saying I have 11 days left to submit my missing CPE's or my annual fees or my life as a CISSP is over (or something similar)

 

I cannot see my CPE's on my dashboard. Annual fees have been paid long time ago. Sometimes I have a brief flash in the screen that has a red dot and says "audit" but then it goes away. I contacted 'membersupportemea@isc2.org' earlier today and really hope they can fix this situation for me. 

 

I would not like to see my CISSP status slipping away from me because of non-working website (which was working fine before the update)

 

B.R. 

Simo Poskiparta

CISSP

 

 

Community Champion

Re: Problems with CPE Portal

 

 

@Poskiparta first of all, please read all related articles / posts here to ensure you've been submitting your CPEs the right way --- the steps of which appear to defeat logic. If yes, then keep references / records of when you have made AMF payments, contacted membersupport@isc2.org for assistance, and when / how they reverted, --- coz if they worst happens, you should have proof of all this.

 

(Assuming there is no satisfactory response from membersupport@isc2.org, send @amandavanceISC2 a private message --- facilitating all details --- and she'll assist you.)

 

 

 

Shannon D'Cruz,
CISM, CISSP

www.linkedin.com/in/shannondcruz
Moderator

Re: Problems with CPE Portal

@Poskiparta Please email me directly from your primary email address on file and include your member ID number and the issue and I will be happy to look into your account. Because you are past your expiration date, you will not be able to see any CPEs and the only way to submit them is by clicking "Save & Exit" and putting them into draft status. Once you finish that, please let me know and I will go in there and approve all CPEs.

 

Best Regards,

Amanda Vance

avance@isc2.org

Viewer II

Re: Problems with CPE Portal

Hello, 

 

Big thanks to both of you! I managed to submit missing CPE's with "save and exit" strategy, although they did not show up as pending CPE's. 

I got email from membersupportemea, and they approved my (not showing) pending CPE's. Everything should be fine now, and I'm supposed to see my profile page correctly in one week. I'll be more pendant with the dates next time. 

 

I still think it's quite weird feature that members past their expiration date can't see their dashboard normally. 

 

B.R. 

Simo