I just jumped on the portal to submit some CPE requests for podcasts. It appears that the portal has a glitch that doesn't recognise that means it doesn't remove the 250-500 word "book review" requirement for the podcasts, which makes it quite painful to submit the request. I have also found that if you are too close to either end (250 or 500), it glitches and tells you you haven't reached the 250-500 word limit.
I also have lots of trouble with my CPE's showing up, and today I got an email saying I have 11 days left to submit my missing CPE's or my annual fees or my life as a CISSP is over (or something similar)
I cannot see my CPE's on my dashboard. Annual fees have been paid long time ago. Sometimes I have a brief flash in the screen that has a red dot and says "audit" but then it goes away. I contacted 'email@example.com' earlier today and really hope they can fix this situation for me.
I would not like to see my CISSP status slipping away from me because of non-working website (which was working fine before the update)
@Poskiparta first of all, please read all related articles / posts here to ensure you've been submitting your CPEs the right way --- the steps of which appear to defeat logic. If yes, then keep references / records of when you have made AMF payments, contacted firstname.lastname@example.org for assistance, and when / how they reverted, --- coz if they worst happens, you should have proof of all this.
(Assuming there is no satisfactory response from email@example.com, send @amandavanceISC2 a private message --- facilitating all details --- and she'll assist you.)
@Poskiparta Please email me directly from your primary email address on file and include your member ID number and the issue and I will be happy to look into your account. Because you are past your expiration date, you will not be able to see any CPEs and the only way to submit them is by clicking "Save & Exit" and putting them into draft status. Once you finish that, please let me know and I will go in there and approve all CPEs.
Big thanks to both of you! I managed to submit missing CPE's with "save and exit" strategy, although they did not show up as pending CPE's.
I got email from membersupportemea, and they approved my (not showing) pending CPE's. Everything should be fine now, and I'm supposed to see my profile page correctly in one week. I'll be more pendant with the dates next time.
I still think it's quite weird feature that members past their expiration date can't see their dashboard normally.
This thread is like two years old and yet the portal is not reliable. I have still having a real struggle uploading my CPE's without getting the dreaded "Something went wrong, Contact the Administrator." Then I get a vague message a couple days later asking me if I'm still having problems.
Its hard to say how many times I have to retry to get a success. It is very stressful to try to do this. I don't know if on Monday's that they just reboot the web server. It doesn't appear that any real troubleshooting is going on.
I would like a phone call from ISC2 and a reasonable explanation of what the problem is. Are there any tricks? Any web browser that works better than another.
I want to know why I can't save the pending cpe without the thing blowing up. I get very, very tired of re-entering the information. Does anybody have an explanation for what is going on?
@d73freeman Sending a private message.