Unable to Schedule ISC2 CC Exam

[eenoch14]

Hello everyone,

I am currently experiencing an issue while trying to schedule my ISC2 Certified in Cybersecurity (CC) exam. After completing the demographic information, I am unable to proceed to the Pearson VUE scheduling page. Instead, I encounter a "Purchase Not Found" error.

I have tried using different browsers and devices, but the problem persists. Is anyone else experiencing this? Could this be related to maintenance or a known technical issue?

I would appreciate any advice or updates on this situation.

[mariatirado]

@eenoch14 -

Log into your account on isc2.org, visit https://www.isc2.org/Dashboard/Courses-Exams and your exam should show on this page. Click the "schedule" button to schedule the exam via Pearson VUE. This is the only way to schedule an exam since the changes on April 16.

If the issue persists, please contact examadministration@isc2.org

[eenoch14]

Thank you, @mariatirado.

I’ve already checked the dashboard at https://www.isc2.org/Dashboard/Courses-Exams, but unfortunately, no exam is listed there—only the option to enroll in training. When I try to schedule via the provided path, I receive the message: "No purchased exam found for the requested Exam."

I’ve already contacted the Exam Administration team at examadministration@isc2.org and am currently waiting for a response. Hopefully, it’s just a processing delay or a technical glitch.

[mariatirado]

@eenoch14, they should contact you within 2-3 business days. Thanks for your patience!

[mariatirado]

Ive replied to your comment on a separate thread. Please check.

[eenoch14]

Can you provide the link? I’ve looked at most threads and couldn’t see your response

[mariatirado]

Hi @eenoch14 - Our support team should be in touch with you shortly via email. Thanks!

[rosie]

This doesn't work.  

[mariatirado]

@rosie - if you're also having issues with booking your exam, please contact our exam team via email at examadministration@isc2.org. Thanks!

[lookfor6b]

Same here. not sue what's going on