Who to Contact for Support!

[Kaity]

Hello all!

I wanted to share an update with you regarding best contacts for any issues you may be experiencing. If you need help from ISC2 regarding your membership – which is anything from the CPE portal to AMF inquiries, communication preferences or profile changes, etc. – please continue to contact your regional Member Support team. You can reach those folks on weekdays during business hours in their local time zone.

ISC2 North America and Latin America: membersupport@isc2.org or call +1-866-331-ISC2(4722) / +1-727-785-0189

ISC2 EMEA: membersupportemea@isc2.org or call +44 (0)203-960-7800

ISC2 Asia-Pacific: membersupportapac@isc2.org or call +852-2850-6951 / +852-2850-6959 (Hong Kong), +86-10-5873-2896 (China), or +81-3-5322-2837 (Japan)

If you need assistance regarding your exam (accommodations, results, etc.) or your endorsement application, please contact our Exam Administration team. This is a change from 2021! You can reach them at examadministration@isc2.org.

We hope this helps get you the answers and assistance you may need even faster.

[mariatirado]

Hi @savita1974 - apologies for this! The endorsement team should be in touch with you soon.

[mariatirado]

@emorgan9119 - I've replied to your message over on this thread - https://community.isc2.org/t5/CC-Group/Checkout-process-not-working/m-p/80656#M381, thank you for your patience.

[savita1974]

Hi,
I have 2 points to raise:1. My exam pass date shows wrong: it shows as 19th May but it should be 20th May.2. My endorsement status shows it is approved by Your application was endorsed by Vipul Singhal, it has been submitted to ISC2 for review.in my understanding, i have learnt that it takes 6 days to close review. 
Please support me on above 2 points.  

[aakashkverma]

Dear ISC2 Support Team,

I hope this message finds you well.

I am reaching out to kindly request your assistance regarding an issue I am currently facing with my CISSP exam registration. Although I have completed the full payment $998.00 USD [Rs.85544.81 INR] under "CISSP Exam with Peace of Mind Protection" program processed on June 11, 2025, I am unable to see any order or confirmation reflected in my ISC2 account.

Below are the payment details for your reference:

Name: Aakash Kumar Verma
Registered Email ID: aakashkverma@yahoo.com
Payment Date: June 11, 2025
Amount Paid: $998.00 USD [Rs.85544.81 INR]
Authorization code: 089413
ISC2 Non-Member ID: 2662118
Complaints and Appeals with ISC2: [ ref:!00D410eoKs.!500Qj0itvAp:ref ]

I would be sincerely grateful if you could look into this matter and help me understand the current status of my registration. Please let me know if any additional information or documentation is required from my end to assist in resolving this issue.

Thank you very much for your support and understanding. I look forward to hearing from you soon.

Warm regards,
Aakash Kumar Verma
+91-991-099-8782
New Delhi, IN

[mariatirado]

Hello @aakashkverma - please check your LinkedIn DM's as the team has already replied to your inquiry there. Thanks 🙂 

[aakashkverma]

Hello ISC2 Team,

I could not get a chance to hear anything from your side! This is causing unnecessary delay in scheduling my exam. Wondering if you have any update?

Also respectfully an urge to provide an immediate solution so I could proceed with scheduling my exam!

Thanks & Regards

Aakash Kumar Verma

+91-991-099-8782