Who to Contact for Support!

[Kaity]

Hello all!

I wanted to share an update with you regarding best contacts for any issues you may be experiencing. If you need help from ISC2 regarding your membership – which is anything from the CPE portal to AMF inquiries, communication preferences or profile changes, etc. – please continue to contact your regional Member Support team. You can reach those folks on weekdays during business hours in their local time zone.

ISC2 North America and Latin America: membersupport@isc2.org or call +1-866-331-ISC2(4722) / +1-727-785-0189

ISC2 EMEA: membersupportemea@isc2.org or call +44 (0)203-960-7800

ISC2 Asia-Pacific: membersupportapac@isc2.org or call +852-2850-6951 / +852-2850-6959 (Hong Kong), +86-10-5873-2896 (China), or +81-3-5322-2837 (Japan)

If you need assistance regarding your exam (accommodations, results, etc.) or your endorsement application, please contact our Exam Administration team. This is a change from 2021! You can reach them at examadministration@isc2.org.

We hope this helps get you the answers and assistance you may need even faster.

[mariatirado]

Hey @rsansf -

Here's how you can get hold of support via email:

ISC2 North America and Latin America: membersupport@isc2.org 

ISC2 EMEA: membersupportemea@isc2.org 

ISC2 Asia-Pacific: membersupportapac@isc2.org 

[rsansf]

Hi @mariatirado,

I reached membersupport@isc2.org last week but still no response. I wanted to check out the status of the inquiry. Is there any place to do so?

Regards,

Roger

[mariatirado]

Please allow 3-5 business days to obtain a response. Thank you for your patience!

[CyberFly]

Hello, I have been trying to reach ISC2 support for several weeks, but the chat service is always unavailable, and I have yet to receive a response to my emails. I would really appreciate any assistance in getting in touch. Thanks.

[mariatirado]

Hello @CyberFly - apologies for the delay. Our support team will be in touch with you shortly via email. Thanks!

[mariatirado]

Hi @rsansf , i see that you have an ongoing case with our support team since Friday. Our support team is experiencing some candidate and member challenges. While the majority of issues have been resolved, our team is working through support requests in the order that they are received, responses can take up to 10 business days.  

[rsansf]

Hi @mariatirado , it has been more than 10 days since I submitted my inquiry to member support team and I still have no answers. Could you provide me more insights of the status please? Thanks

[mariatirado]

Hi @rsansf - I can see that your last email to support was on May 13th, which today marks 5 business days. I understand how frustrating it can be, but please allow a few more days for our team to get back to you. Our team is currently working through a high volume of enquiries and while most challenges have been resolved, our support teams are responding to requests in order that they have been received. Thank you for your patience.

[savita1974]

Hi, How are you? i cleared my cissp exam on 20th may but endorsement mail from ISc2 shows wrong date and wrong certificte.

Thanks  

[emorgan9119]

I've called on 3 different days over the past 10 days and I've never received a call back (even though I pressed the button for one). I'm now sitting on hold, and we'll see how long it takes to reach someone.

I've also tried the help desk chat multiple times within their hours and I still get the "try us during operating hours" message. 

Some of us have deadlines. Our exams are the finals for our classes. I can't just sit here and wait weeks to even be able to buy my exam, let alone register for it.