Who to Contact for Support!

[Kaity]

Hello all!

I wanted to share an update with you regarding best contacts for any issues you may be experiencing. If you need help from (ISC)² regarding your membership – which is anything from the CPE portal to AMF inquiries, communication preferences or profile changes, etc. – please continue to contact your regional Member Support team. You can reach those folks on weekdays during business hours in their local time zone.

(ISC)² North America and Latin America: membersupport@isc2.org or call +1-866-331-ISC2(4722) / +1-727-785-0189

(ISC)² EMEA: membersupportemea@isc2.org or call +44 (0)203-960-7800

(ISC)² Asia-Pacific: membersupportapac@isc2.org or call +852-2850-6951 / +852-2850-6959 (Hong Kong), +86-10-5873-2896 (China), or +81-3-5322-2837 (Japan)

If you need assistance regarding your exam (accommodations, results, etc.) or your endorsement application, please contact our Exam Administration team. This is a change from 2021! You can reach them at examadministration@isc2.org.

We hope this helps get you the answers and assistance you may need even faster.

[Rmhman]

Thank you you are the first to answer.

Sent from my iPhone

[erwindus]

@jaustin   membersupport@isc2.org with 2 p's only, not 3 😉

[fullday523]

[fullday523]

please help me i have a problem on online application.

[Kevin001]

I am having this exact same issue. Trying to resolve for weeks now....

[AndreaMoore]

@fullday523 @Kevin001 and others, this error is probably happening due to multiple email accounts used during registration process. Please contact member support to have your account emails merged to ONE email. 

https://www.isc2.org/contact-us 

[RomJ]

Hi Kaity/Andreas

been trying to reach out for the past 2 months. No one replying to the emails.

Could you have a look on this please?

[AndreaMoore]

@RomJ 

I see an email was sent to you on January 6th. Did you receive that email? 

[RomJ]

Hi Andrea,

Thanks for the prompt response!

Yes, I have and that was the last communication from them.

I have tried all the email addresses mentioned on this post on who to reach.

No luck so far. No one responded.

[AndreaMoore]

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@RomJ wrote:

Hi Andrea,

Thanks for the prompt response!

Yes, I have and that was the last communication from them.

I have tried all the email addresses mentioned on this post on who to reach.

No luck so far. No one responded.

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I've reached out on your behalf and asked someone to reach out to you. I apologize for the delay.