Welcome pack damage in transit.

[juliomorenolt]

Hi everyone,

Yesterday I received my welcome pack in Spain, and during the 5 weeks trip, the package has been damaged.

It has arrived folded and with water damage.

Is it possible to receive a new one? How can i request for it?

Thank you very much and greetings,

Julio Moreno.

[dcontesti]

Suggest that you reach out to Member Services.

@AndreaMoore Would you be able to direct this request to the appropriate department?

d

[AndreaMoore]

@juliomorenolt I've reached out to member services for you. 

@dcontesti thanks for tagging me. 

[rslade]

> juliomorenolt (Viewer) posted a new topic in Member Support on 01-15-2020 03:43

> Hi everyone,   Yesterday I received my welcome pack in Spain, and during the 5
> weeks trip, the package has been damaged. It has arrived folded and with water
> damage.

Just tell people that the visible damage is an indication of how hard you had to
fight in order to get the cert.

(Congrats, by the way 🙂

====================== (quote inserted randomly by Pegasus Mailer)
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[juliomorenolt]

Thanks so much, Customer Service already contacted me via email, indicating that they are going to send a new certificate package. Thanks again!

[juliomorenolt]

Thanks so much,

Customer Service already contacted me via email, indicating that they are going to send a new certificate package.

Thanks again!

---

@AndreaMoore wrote:

@juliomorenolt I've reached out to member services for you. 

@dcontesti thanks for tagging me. 

---

[juliomorenolt]

Haha, that's hilarious, thanks for that... I will follow your indications for sure! in the meantime, a new certification package is being sent to me!