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Newcomer I

Welcome pack damage in transit.


Hi everyone,

 

Yesterday I received my welcome pack in Spain, and during the 5 weeks trip, the package has been damaged.

It has arrived folded and with water damage.

Is it possible to receive a new one? How can i request for it?

 

Thank you very much and greetings,

Julio Moreno.

6 Replies
Highlighted
Community Champion

Re: Welcome pack damage in transit.

Suggest that you reach out to Member Services.

 

@AndreaMoore Would you be able to direct this request to the appropriate department?

 

d

 

Highlighted
Community Manager

Re: Welcome pack damage in transit.

@juliomorenolt I've reached out to member services for you. 

 

@dcontesti thanks for tagging me. 




(ISC)² Community Manager
Community Champion

Re: Welcome pack damage in transit.

> juliomorenolt (Viewer) posted a new topic in Member Support on 01-15-2020 03:43

> Hi everyone,   Yesterday I received my welcome pack in Spain, and during the 5
> weeks trip, the package has been damaged. It has arrived folded and with water
> damage.

Just tell people that the visible damage is an indication of how hard you had to
fight in order to get the cert.

(Congrats, by the way 🙂

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Highlighted
Newcomer I

Re: Welcome pack damage in transit.

Thanks so much, Customer Service already contacted me via email, indicating that they are going to send a new certificate package. Thanks again!

Highlighted
Newcomer I

Re: Welcome pack damage in transit.

Thanks so much,

Customer Service already contacted me via email, indicating that they are going to send a new certificate package.

 

Thanks again!


@AndreaMoore wrote:

@juliomorenolt I've reached out to member services for you. 

 

@dcontesti thanks for tagging me. 


 

Highlighted
Newcomer I

Re: Welcome pack damage in transit.

Haha, that's hilarious, thanks for that... I will follow your indications for sure! in the meantime, a new certification package is being sent to me!