Yesterday I received my welcome pack in Spain, and during the 5 weeks trip, the package has been damaged.
It has arrived folded and with water damage.
Is it possible to receive a new one? How can i request for it?
Thank you very much and greetings,
Suggest that you reach out to Member Services.
@AndreaMoore Would you be able to direct this request to the appropriate department?
Thanks so much, Customer Service already contacted me via email, indicating that they are going to send a new certificate package. Thanks again!
Haha, that's hilarious, thanks for that... I will follow your indications for sure! in the meantime, a new certification package is being sent to me!