I just jumped on the portal to submit some CPE requests for podcasts. It appears that the portal has a glitch that doesn't recognise that means it doesn't remove the 250-500 word "book review" requirement for the podcasts, which makes it quite painful to submit the request. I have also found that if you are too close to either end (250 or 500), it glitches and tells you you haven't reached the 250-500 word limit.
I emailed support and didn't get a response (besides the three day promise to respond email) and it has been 12 days. Whenever I check my CPE I get an error that says:
We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins.
I have tried different browser and really need somebody to help me. Does anyone know the escalation process for this sort of thing?
As @billclancy mentioned, Member services will be your best bet for this. You can also reach them by email at firstname.lastname@example.org.
I'll also be merging this thread together with the larger thread that talks about the current issues with the CPE Portal, this way as we get updates we can post a message to everyone at once.
I completed 10 CPE using magazine of year 2015 and its been 2 weeks and I don't see it in my acct. The old portal was much better. I tried to submit manually and "save and exit" is disabled,I even tried to upload my cert that I have saved saying that I have successfully completed xyz quiz.
Try selecting a different category. Those in the (ISC)² section are automatically submitted. In the new world, that means that we can not add in those categories. And no, I don't know why the UI bothers to show us entire sections that we can not use.
I do suggest adding a few words somewhere in the submission mentioning what the CPE is actually for and the oddness of the scenario (e.g. "ISP Magazine Jan-Feb 2015 issue - self submitted because auto submission did not show up") to remind yourself in the event of audit. And yes, attaching the completion certificate is a good idea.
CPE portal and CPE PDF print still prints all points in random order, it shouldn't be too hard to add "ORDER BY <some date column>" to sql ?
It is really hard to verify all automatic submissions have worked, or check, if some manually added CPE line exists.
Hopefully sorting will come sooner than later, since it has been on to-do-list quite a long time already.