It looks like the CPE portal redesign has finally shown some corrective results over the past few day, but some persistent issues still remain.
It is surprise, and upsetting, to see an international organization in, of all fields, information technology, has fork-lifted into a new application without adequate testings. I used to be a PM in applications development, and am fully aware of the difficulties in any large scale development efforts. But this project seems to have violated some fundamental principles of IT project management methodology. It did not deliver the functionalities, or did not fully test the functionalities. It failed load testing still. With all the tools available, I am really at lost as to what is going on behind the scene? Have we conducted alpha testing, let alone beta testing and user testing? What happened to the project reviews?
I have no knowledge of the actual development work, and am not trying to point fingers. But I am hoping that the project management team and the project sponsors take an in-depth look at what went wrong, and listen to the user communities, to compile the lessons learned, so that any future projects can avoid the shortfalls.
Best wishes,
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Chuxing Chen, Ph.D., CISSP, PMP
