I've cross-linked this item to the longer thread describing multiple CPE portal and reporting problems at the Customer Support post
I am in the same boat as Fareed, but luckily I had just completed my 3-year cycle. I'd like to start early at earning and adding CPEs, but cannot access the CPE portal at all. I've tried clearing the cache and cookies, and with multiple browsers, but get the same error message that Fareed sees:
An internal server error has occurred Error ID: 1689522088-30360 (119852647)
Any status updates on this would be greatly appreciated.
@N_Bakewell Thank you for your inquiry. Please know, I will be responding to you via DM with information on your records.
The internal server error has been on my screen for the last two months if I try to find my out how many CPEs are registered. Until a week ago, it told me I had to fullfil 7 CPEs for this year (ending 30 September). Today the status tells me I need 32 before 30 September 2019, but I still get the internal server error.
In the early years I kept my own record of CPEs which I stopped in this 3rd CPE cycle. I wish I hadn't .......
I've been doing the same thing, maintaining a worksheet to track my CPE credits & AMF payments, with full details. I routinely compare it with the portal info to make sure there are no discrepancies & also periodically download my status reports. If I have to get Customer Support to clarify anything, I save the communication.
Essentially, a 'black box' to help deal with the site having become a 'black hole.'