I have experienced every problem listed in this thread and then for the last month, for me, the CPE submission portal turned into a black hole. On login, I just get the message that "An internal server error has occurred (119852647)." Since this happened as I was coming to the end of my three year cycle, it caused enormous grief. I kept doing more and more CPEs in an attempt to make sure that I was well over the limit and wouldn't have any problems in case of an audit. Eventually after about a month of struggle and numerous emails to membersupport, I was told that I had more than enough CPEs - but not how many exactly. I was also told that the annual CPE requirement isn't being enforced anymore - which was a surprise. I have that in writing. At this point I have no clue how many CPEs rolled over. I have no idea if all the CPEs I did ever registered. And I can't add any new CPEs. Since I live outside the USA, I tend to depend on email for communication with ISC2 but I found that now there is no reply to form submitted online inquiries and I have to call multiple times to the USA telephone to get information. Calls to ISC2 Europe just ring and ring, or go to voicemail.
This morning I received a cheery email from you, Beth Paredes, extolling the upgrades to the CPE portal and that the enhancement process will continue until 2019. Ms. Paredes, are you unaware of the terrible issues with the CPE portal and that at this time, for myself at least, it isn't working at all? Are you unaware that the delightful folks at membersupport seem to be overwhelmed and even when reached have no answer to when something as simple as adding CPEs will be possible again - if ever? Please, you could help us by sending out emails discussing the steps being taken to mitigate the issues with the CPE portal. We don't need platitudes. I can't help but wonder how the CPE portal came out of test to go live with all these problems, but it seems now that there should be daily updates as to the status of the various issues. Transparency is required.
I also wonder what the ISC2 Board thinks about this situation? In doing my CPEs I watched a video about the ISC2 "Journey to the Cloud," which at this moment seems like a very poor trip. All the time I am spending struggling with the portal issues is time I am taking away from my family and I don't appreciate it. Please provide useful information in your future emails. I really don't need fake news. Thank you.
