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Community Champion

Re: Updated CPE Portal & Annual requirements

When that has happened to me, I have been able to resolve the issue by clicking "continue/edit" and stepping through the wizard again until reaching the last page and clicking "Submit" a second time.

 

 

It is almost as if I had clicked "Save and Exit".... although I could have sworn that was not the case.

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Community Champion

Re: Updated CPE Portal & Annual requirements


@Rika wrote:

Despite attaching evidence and all necessary information is filled in CPE application,
some CPE applications have been staying as "Pending CPE" in the field of  "CPE that need attention" for several weeks.
Are there members who are experiencing like this condition?


Oh, yeah.  I've got 10 entries totalling 52 CPEs extending back over a month ...

 

(Just checked, and they are still all showing as pending ...)

 


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Moderator

Re: Updated CPE Portal & Annual requirements

Thank you all for your comments and feedback. If anyone has CPEs in pending status, please send an email to membersupport@isc2.org with your member ID number and primary email address on file and we will be happy to approve your CPEs.

 

Best Regards,

Amanda Vance

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Community Champion

Re: Updated CPE Portal & Annual requirements


@denbesten wrote:

When that has happened to me, I have been able to resolve the issue by clicking "continue/edit" and stepping through the wizard again until reaching the last page and clicking "Submit" a second time.



All has become clear.

 

As I have frequently said, the isc2.org Website has won "World's Least Intuitive Interface" for many years in succession.

 

As you work through the input screens (and unlike the old, and very clear, interface, nothing indicates all the info you have to supply) on the CPE portal, you are frequently presented with the option to "Save & Exit."  That is never the right option.  Never, never, never.  The only time to use that button is if you start to enter a CPE submission, and then find that you need to save all the extensive work you have done selecting buttons and radio buttons on the weird interface and leave the house to find information you need to submit.  "Save & Exit" is sort of a "save your work to this point" option (except that sometimes it loses some of what you have done).

 

At some points in the process you find a "Save & Continue" button.  Always push this one.

 

But you aren't finished until you find a "Submit" button.

 

I didn't realize this until @denbesten's reply here.  When he mentioned a "Submit" I realized I'd never seen one.  I'd entered everything I figured ISC2 needed, and then figured that I needed to "Save & Exit."  After all, I wasn't going on with anything else ...

 

(None of this is described in either the Handbook or the FAQ.)

 


............
This message may or may not be governed by the terms of
http://www.noticebored.com/html/cisspforumfaq.html#Friday or
https://blogs.securiteam.com/index.php/archives/1468
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Community Champion

Re: Updated CPE Portal & Annual requirements

@amandavanceISC2, Presuming that @rslade's experience is typical, you might recommend updated wording to the developer, such as:

"<< Back"     leave as is.

"Next >>"      instead of "Save & Continue"

"Finish"         instead of "Submit"

"Pause"        instead of "Save & Exit".