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Newcomer I

Re: Why the new ISC2 user iterface is so poorly designed

I wish they alert the product team that ...thousands of ISC2 members could be impacted so please do not make our website a testing ground for sloppy experiments.

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Unable to submit CPEs via ISC2 portal - SAML Sign-On error

Several of my colleagues and I took the CISSP exam in March. We passed the exam and were approved with certification beginning 1 May 2018. Unfortunately, at least 2 of us *cannot* submit CPEs through the portal, while at least 1 of us *can*.  

 

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The one person who successfully submitted his CPEs used Chrome on a Mac (Sierra) for his logon session to isc2.org. I've tried that browser on that platform as well, as well as other combinations of platform/browser, but I and another colleague get this error

 

URL displayed is https://cpe.isc2.org/_nc_external/identity/saml/SamlError

Error text reads

"We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins."

 

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Called to report the issue to Customer support and was told this was a known issue with new portal software and to check back this week.  But still no luck for me.

 

Can anyone from ISC2 comment on when this might be fixed? Or see if it's something related to the creation of our new accounts? 

 

Thanks.

 

P.S. Using my newfound skills as a CISSP, I'd like to point out that valuable information has been leaked through this error message. I know what software suite is being used for authentication behind the scenes, and that SAML is the authentication protocol in use.  Is this a case of the barber's kids with the bad haircuts, not practicing what is preached? 🙂 

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(ISC)² Former Staff

Re: Unable to submit CPEs via ISC2 portal - SAML Sign-On error

Hello @flossytungsten

 

This is an issue that our team is working on at the moment. I do not have an ETA to share on when it will be fixed; however, I will be merging your post into a larger thread that we have going here in the Community. As we get updates on fixes in the portal, we will be updating that thread and you should get notifications from there. Member support can also assist if you need any further assistance on this. 

 

 

Thanks, 

 

Samantha O'Connor
(ISC)² Online Community Manager
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Viewer

CPEs Not Posting

I did four of the ISC Infosecurity Professional magazine quizzes in April.  None of them has posted.  Previously these posted automatically.  I have sent copies of the certs in via the CPE maintenance page.  Still nothing.  What is going on?

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Newcomer I

Re: CPEs Not Posting

Gaving the same problem