Miss-Matched ISC2 ID between ISC2 and Pearson

[PAT_PAT]

Having this issue and filling the form again and again does not help. How we can fix this and login to check the booked exam.

Looked at few posts which says to go via register for exam but does not help!!

[AndreaMoore]

I've sent this to our customer service team for your assistance. 

[Nathi]

@AndreaMoore  I've been having the same issue for the past week when trying to register for the exam. I cannot get pass the Account Confirmation page. 

Error: 

Miss-Matched ISC2 ID between ISC2 and Pearson

I was able to access the Pearson portal couple of months before. Thanks

[Balouchi65]

I registered for exam and now I updated the profile but when I try to access I receive error

Miss-Matched ISC2 ID between ISC2 and Pearson, submitted form 2-3 times but after successful updating alert receive error, any help

Thanks

[AndreaMoore]

@Balouchi65 @Nathi I've send this along to our support team to assist you. 

[PAT_PAT]

My issue is resolved after I spoke to the agent over chat and they resolved
from the backend.

I am not sure what was the fix however works now.

[JordanOberstein]

@AndreaMoore I'm having the same error as well. I've taken and passed my exam, but I'm trying to figure out how to claim my certification and make my payment and I don't know what to do. I tried updating my exam info but got this error message. 

Miss-Matched ISC2 ID between ISC2 and Pearson

[AndreaMoore]

@JordanOberstein Have you reached out to our support team via email, phone or chat? Someone should be able to assist you.

https://isc2.org/contact-us 

Chat is located on the bottom right hand corner of the isc2.org webpage. 

[PAT_PAT]

Issue has been resolved after i connected to agent via chat. Apologies
didn’t get time to reply earlier.

[PAT_PAT]

Many thanks for your Help, Andrea