Digital Certificate

[SMac]

I was trying to download my digital certificate on the link given, which brings me to the the "View Profile" page, but I cant see any option there for the cert download. I´m just wondering where else I might look?

[amandavanceISC2]

@SMac To download your digital certificate, you will need to log into your (ISC)² account, hover over the 'Members' tab and then in the drop down you will see the link for digital certificates.

Best Regards,

Amanda Vance

[SMac]

Thanks Amanda. That worked fine. Just to let you know that the email sent out in the "Explore your Member Benefits" customer support email links to the "View Profile" page.

[amandavanceISC2]

@SMac Thank you for bringing that to my attention! I will be sure to have this updated in the email.

-Amanda

[zaryab]

Hi All,

I tried to download my digital certificate and only see green solid colour nothing inside PDF, i tried almost all browser .

[Shannon]

Seemed ok when I downloaded it using the Print Member Digital Certificate option on the member profile page.

(I'm using Google Chrome, on which Java Script is enabled for the (ISC)2 site)

[zaryab]

Tried that too, must be a problem with auto pdf generator of isc2 as its shows solid green page on acrobat reader.

[AlecTrevelyan]

Someone else reported this same issue here:

https://community.isc2.org/t5/Member-Support/New-Member-Portal-Dashboard-MFA-is-here/m-p/17140#M3383

Then posted a follow up with the resolution here:

https://community.isc2.org/t5/Member-Support/New-Member-Portal-Dashboard-MFA-is-here/m-p/17372#M3391

Seems they were newly endorsed and the certificate just wasn't available yet.

Are you newly endorsed?

[zaryab]

Its exactly same issue with the digital certificate as the links which you have provided,

yes I am newly endorsed.

[amandavanceISC2]

@zaryab Thank you for your inquiry. @AlecTrevelyan is correct, this is because you are newly endorsed and your cycle start date has not began. I will assume that means your cycle start date is February 1, 2019. On that day, you will be able to download the digital certificate. 

Best Regards,

Amanda Vance