Dashboard Not Working - Non-Member?

[LOR075]

Hi all,

I recently became a member of ISC, managed to get SSCP & CISSP.

I received my email saying the endorsement process was complete for SSCP and I should go to my dashboard to see my certification status. When I go there, I don't see anything and it still says I'm a non-member.

Anyone else experienced this and know how to fix it?

Thanks in advance.

[Ponzekap2]

@Kaity I have the same problem. Received my email on January 22nd but still can't access my dashboard.

[Kaity]

Hello @Ponzekap2 - I have given your information to a colleague in the Member Support team for assistance. 

[JoshT1989]

@Kaity I'm having the same issue.  I received an email today stating my CISSP application has been reviewed, completed, and go to the dashboard to review my certification status. When I go to the dashboard, it flashes for a second and then disappears.  Any assistance you can provide is appreciated. 

[Kaity]

Hi @JoshT1989 - call us at 1-866-331-ISC2(4722), choose option 1 for member/candidate services, then option 1 again for login issues. We will get a ticket started. 

Or you can email membersupport@isc2.org to request a ticket be started. feel free to cc communications@isc2.org when you send that ticket in. 

[wosho]

I have exactly the same issue, when I try to access the dashboard, the page loads but immediately disappear and takes me back to the home.

I see the "Audit" red during the 1 second period it appears.

I will raise a ticket sending an email, however considering the time this issue has been brought to this forum, a global fix should be in place I believe.

[mgnm]

Were you ever able to get this issue resolved. I also have the same problem.

Mark

[Paulknight]

Yes all fixed now. You’ll need to contact support. It’s a joke that they still haven’t fixed this bug!

Thanks, Paul

[mujtabajanjua]

Hi, I have passed the CISSP exam and submitted the application for endorsement. I am having the same issue, Unable to see the dashboard details. Please feel free if you need further details;

@Kaity ; Looking forward to hearing from you soon.

Kind Regards

Mujtaba

[Kaity]

Hi @mujtabajanjua - please call us at 1-866-331-ISC2(4722), choose option 1 for member/candidate services, then option 1 again for login issues. We will get a ticket started. 

Or you can email membersupport@isc2.org to request a ticket be started - include your email and ID # and the screenshot if you can. Thanks!! 

[AndreaMoore]

@NJR 

I sent a request to our Member Support team to reach out to you to assist with your account. 

If you need additional assistance, please reach out to our support team at https://www.isc2.org/Contact-Us.