Earlier this week, a webinar actually auto-submitted its CPEs for me. This is unusual in that BrightTALK "never" does that for me.
The thing I did differently was to open it from https://www.isc2.org/News-and-Events/Webinars/ThinkTank and let the web site redirect me to BrightTALK to start the webinar.
My normal behavior is to go directly to the BrightTalk (ISC)² channel (or some other channel) and select the webinar I was interested in. This has been my normal way of viewing and also appears to be why auto-submit "always" fails for me.
I got in the habit of going directly to bright talk because it allows me to view in "Theater Mode" (full-window) in addition to the "tiny slides" or "full screen" offered by the <FRAME> approach used by (ISC)².
Now I know. Either start at the (ISC)² site or file the paperwork on my own.
As long as your Brighttalk account has your Member number, CPEs will be applied to your record regardless of how you are accessing the webcast (via the (ISC)2 site or directly from Brighttalk). It can take 5 - 10 business days for your record to reflect the addition of CPE(s), but as long as we have your member number included on the Brighttalk record, we can match things up.
Thanks for the insight. I separately sent my member ID and my BrightTALK information to firstname.lastname@example.org to see if we can get this straightened out.
Member support did promptly get back to me with more details (below).
Although I truly appreciate the insights, the "delete everything and start over" approach is a bit harsh. Amongst other things, I would lose my viewing history, which is a valuable datapoint for passing audits.
One of the downsides of "cloud everything" is that integration is difficult and tends to be 80% implemented. It's always the border cases and the "error correction" that get overlooked.
It is not just (ISC)². Integration is a widespread problem. At my current company, my HR records were messed up for years because my name was entered slightly differently on two systems. Then, some integrator came along and tried to hook systems together by name matching (bad idea). I ended up with two HR records and nobody knew it. Comedy ensued, but at least my paycheck kept coming.
Thank you for your e-mail.
The Member ID number is not stored in your profile or asked during the regular BrightTALK profile set-up process.
It is a separate question that is asked once you go to register or view a webinar for the first time in any of the (ISC)² Channels. You will be asked this in each (ISC)² Channel. If you have accidently selected No (you are not a member) and did not provide a Member ID number you cannot go back and add this at another time. You must delete the account and then create a new one. You can do this by the following steps:
Please let me know if there is anything else I can help you with.
Customer Service Coordinator
I had the exact same thing happen. It seemed to happen around the first of the year which also was during my membership renewal. (I don't know if they are related.) I don't want to delete and then re-establish my account and lose my viewing history, so I'll use your re-direct.
Thanks for posting.
My wife has recently gone into hospital so I missed several webinars I had signed up to. However, I retrospectively viewed these webinars (following the post webinar links emailed to me) and BrightTALK has registered me as viewing several on my profile.
I do not seem to have been credited with any CPE for these activities - how do I get the CPEs assigned or have I simply "missed out"?
Manually enter them yourself. If you did the work, you deserve the credit. For many of us, BrighTALK correctly files less than half the time. Some of us add entries immediately and remove any duplicates that show up; others keep an auxiliary records and add anything that is missing a week or two later.
From a record-keeping perspective, you might want to screenshot and email yourself your BrightTALK viewing history. They only keep the 10 most recent records, which may not reach far enough back in time if you need to come up with audit evidence.
I have submitted the paperwork myself. All are accepted save one which is showing as draft. How do I access this to submit it - or does this really mean awaiting acceptance?