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amysmithCCSP
Viewer
‎06-27-2019 02:19 PM
‎06-27-2019 02:19 PM

Cannot complete endorsement application because it can't see I passed the exam

I passed the exam. I got the email was ISC letting me know. I need an endorsement to get the certification. I fill out the application, i have a sponsor, i have the job experience ... but when I get to the final page it says I can't proceed because I have to have passed the exam first.

 

I did pass the exam. That's why I have the email from ISC stating that I passed.

 

I have no idea how to resolve this issue. Anyone have the same problem?

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denbesten
Community Champion
‎06-27-2019 02:59 PM
‎06-27-2019 02:59 PM

Many of (ISC)²'s processes seem to have manual steps that end up taking a few days to work themselves out.

 

If it has been more than a week since you got the letter, give member support a call.  They should be able to tell you where it got stuck and give it a little shove if needed.

 

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