Unable to schedule exam, failing with following error. Anybody can help?
Still having this issue in all browsers.
@kyle-cloudtime - thanks for reaching out. I can see in our system that you have a case open with our CX team as of today at 9 am ET. Please allow 2-3 business days for our team to get back to you. Apologies for the inconvenience and thank you for your patience!
Hi @mariatirado
I have contacted the support via the chat system last week about the same issue which im facing and they asked me to open a case. However when i informed them that i have an open case which is somewhat related and ask if they could help to add on the issue, they said they will but then when the examadministration replied to my previous case, there was no mention about the issue of scheduling.
Have sent a separate email on Monday, 5/5, but have yet to receive a reply.
Would you be able to assist on this?
Just wanted to give an update here for folks - I tried back again this morning and I was able to schedule the exam, no issues with error message and the drop down menus worked fine. I never did get an email response or even an automatic confirmation of the email back, but the issue was finally resolved.
Thank you!!
I'm still facing the same error
Hi @ANW - please refer to this thread: https://community.isc2.org/t5/Member-Support/Trying-to-reach-Exam-Administration-Read-this-first/m-p...
Thank you for contacting the ISC2 Community Board.
https://www.isc2.org/insights/2025/05/New-ISC2-Exam-Registration-Process-for-2025
If you are still having issues scheduling your exam, please contact examadministration@isc2.org
I appreciate your response.
Thanks to @patricia White for help and support by resolving my issue.
Now, I am able to schedule my exam date.