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Devendra
Newcomer I

Unable to schedule exam

Devendra_0-1745068914768.png

 Unable to schedule exam, failing with following error. Anybody can help?

 

159 Replies
mtruglio
Viewer III

Still having this issue in all browsers. 

mariatirado
Community Manager

@mtruglio - have you opened a case with our support team?
mariatirado
Community Manager

@kyle-cloudtime - thanks for reaching out. I can see in our system that you have a case open with our CX team as of today at 9 am ET. Please allow 2-3 business days for our team to get back to you. Apologies for the inconvenience and thank you for your patience!

ANW
Newcomer I

Hi @mariatirado 

I have contacted the support via the chat system last week about the same issue which im facing and they asked me to open a case. However when i informed them that i have an open case which is somewhat related and ask if they could help to add on the issue, they said they will but then when the examadministration replied to my previous case, there was no mention about the issue of scheduling. 
Have sent a separate email on Monday, 5/5, but have yet to receive a reply. 

Would you be able to assist on this?

UmaShankarM
Viewer II

Hi,
Thanks. Im not sure for others but i was able to schedule CC exam yesterday.I don't see the error i faced earlier. However during this issue, i tried to reach my region support for two day and they were not reachable on call. I didn't even get any response from examadministration@isc2.org for my email. the support looks very pathetic.
kyle-cloudtime
Viewer II

Just wanted to give an update here for folks - I tried back again this morning and I was able to schedule the exam, no issues with error message and the drop down menus worked fine. I never did get an email response or even an automatic confirmation of the email back, but the issue was finally resolved.

 

Thank you!!

ANW
Newcomer I

I'm still facing the same error 

ANW_0-1747109397052.png

 

mariatirado
Community Manager
DJExamTeam
ISC2 Team

Thank you for contacting the ISC2 Community Board.

 

 

https://www.isc2.org/insights/2025/05/New-ISC2-Exam-Registration-Process-for-2025

 

If you are still having issues scheduling your exam, please contact examadministration@isc2.org

sk88
Newcomer I

I appreciate your response. 
Thanks to @patricia White for help and support by resolving my issue.

Now, I am able to schedule my exam date.