Unable to schedule exam

[Devendra]

 Unable to schedule exam, failing with following error. Anybody can help?

[citlali8000]

Hi Katy, 

Unfortunately it didn't work and tried it on Chrome and Edge :'( 

[Kaity]

@djuana2 Can you PM me with your information? I understand WGU is involved, but need to know if you have a voucher from them already. Thank you!

[Kaity]

To clarify for anyone who has already purchased an exam, but is looking to schedule it. 

Log into your account on isc2.org, visit https://www.isc2.org/Dashboard/Courses-Exams and your exam should show on this page. Click the "schedule" button to schedule the exam via Pearson VUE. This is the only way to schedule an exam since the changes on April 16. 

[djuana2]

I still need help purchasing the exam. Is there any update on when this will be fixed for everyone? I am running out of time.

[TGJ]

Try incognito mode. While my problem was adding associate purchase to the cart, slightly different, the incognito mode worked.

[djuana2]

I tried it and it still doesn’t work. Tried incognito mode on chrome and private mode on safari and edge. No luck. Issue is still not fixed for me.

[mariatirado]

Hello @djuana2 - can you please email examadministration@isc2.org? Our Exams Team should be able to assist you. Thanks!

[djuana2]

I emailed them last week and still no response, no reply, and no fix. I just need help getting registered and scheduled for the exam. I cannot get past the checkout.

[mariatirado]

@djuana2 - We see you have an open ticket with our support team. They are working on a solution and will be in touch with you via the email thread you have going on. We apologize again for these issues and appreciate your patience.

[djuana2]

Hello M’am. For the “open ticket”, I still don’t have any updates….