CISSP Exam: Fees Paid and Charged but error on Checkout

[dhanin]

Hi Team,

I am facing a similar issue to other members on the forum. I tried to purchase the CISSP exam, however the checkout process failed but the card was charged. I would like to avail the current 50$ offer discount as well before it expires for the CISSP exam.

I am wondering what the best path forward would be here and would appreciate the guidance.

I have already raised a webform for the same. I tried contacting the chat but it comes with the message "Live chat is closed". I have done all this after following the recommended steps of clearing the browser cache, restarting and even going into Incognito mode.

Regards,

Dhanin

[edwardC]

Same issue that i have encountered today. What i did was to call the numbersat Contact Us (whatever region you are, imagine me calling from Philippines to Hongkong). Then tell them your member ID and issue.

Very frustrating right?.

[mariatirado]

Hey Dhanin - I can see that you opened a ticket with our Exam Administration team this morning. Please allow 3-5 business days to hear back from the team as they work through their queue. Thank you for your patience!

@dhanin 

[dhanin]

Hello! 

Thanks @mariatirado. Yup, I couldn't find the timeline for response hence I opened a post.

I am wondering though, if the issue is not resolved before June 30th. Would it still be possible to get the 50$ off voucher post that time or should I consider running the checkout process again?

Best,

Dhanin

[mariatirado]

@dhanin - I cannot fully confirm that, but I'm sure the Exam Admin team will do their best to assist you with this 🙂 

[kevinchoi]

Same experience here, I got error after submitting payment but charged my credit card. Emailed to the exam admin and pending for solutions.. 

[edwardC]

seems theyre having bugs in the payment system. But good to know that ISC folks are helping resolve the issue.

[kevinchoi]

My email and online form are unresponsive for since 25-Jun. 

[TT1]

@mariatirado 

Same situation here. After entering the credit card information and proceeding, an error message popped up. However, the credit card transaction still went through.

On the second attempt, I started getting stuck at the "Personal Information" section when trying to proceed with the payment again.

Additionally, when I click on "Application and Endorsement," an error bar appears with the following message. Could there be an issue with my account that caused the payment to fail?

Error notification.

You must resolve the following error before you can continue:

Your account has not been fully provisioned yet. Contact Member Services at membersupport@isc2.org for additional information.

[Sri_91]

I am trying to call the the possible numbers. But no response at all.