CISSP Exam: Fees Paid and Charged but error on Checkout

[dhanin]

Hi Team,

I am facing a similar issue to other members on the forum. I tried to purchase the CISSP exam, however the checkout process failed but the card was charged. I would like to avail the current 50$ offer discount as well before it expires for the CISSP exam.

I am wondering what the best path forward would be here and would appreciate the guidance.

I have already raised a webform for the same. I tried contacting the chat but it comes with the message "Live chat is closed". I have done all this after following the recommended steps of clearing the browser cache, restarting and even going into Incognito mode.

Regards,

Dhanin

[mariatirado]

@Sri_91 - I replied to your other thread!

[dhanin]

Hi Team,

The exam administration team helped out. This took about 4 to 5 days (Including some holidays). I then rebooked the exam after creating a new account and using VPN to connect to US.

That worked.

Hope this helps someone else.

[TT1]

Hi, how is the handling of the charge to your previous account? Did you get refunded before creating the new account for another payment?

[kevinchoi]

My own experience is the transcation in "pending" status, and now the transcation is withdraw automatically. However yet any ISC staff reposne to us on the handling, good luck. 

[mariatirado]

Hey @CBMExamTeam - any chance you can assist? @Sri_91 

[dhanin]

I was promised the refund so that did occur. I booked it before I got the refund as I didnt want to waste time.

[alicem]

Hello, I have the same issue today.
The credit card is debited, yet the order is still not seen on my account.
Your chat box assistance was not helpful enough, since the bank says that the payment is made.
What can we do now?

[CBMExamTeam]

@alicem Thank you for reaching out via ISC2 Community.

I'm sorry to learn you had difficulty with your exam purchase. I have reviewed your records and see you were in touch with our Customer Experience team, who advised you that the payment did not process on this end. You should see the money returned to your credit card within 5 to 10 days.