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jmg157
Newcomer II

Cannot access Free for (ISC)² Members professional development courses

I can't seem to access the free for members courses located here:

 

https://enroll.isc2.org/catalog?pagename=Professional-Development

 

If I click "Add To Cart", it wants me to pay. If I log into the site and try to enroll in one of the courses (e.g., the page at https://www.isc2.org/Skill-Builders/Cybersecurity-Leadership), and click "Free for members", it redirects me to the LMS page (https://learn.isc2.org/d2l/home) but no courses appear.

 

I've tried emailing member support about this, but have not received a response. I tried contacting D2L support via their web chat, and they said they would have to escalate the issue to (ISC)² support. So I have no idea how to get access to these courses. Any help would be appreciated.

57 Replies
bconstant
Newcomer I

@jmg157ok, thank you for your feedback, glad for you that this works.

bconstant
Newcomer I

@Kaityit seems, we're a few having the same problem.

Can you tell us if there is any work being done to fix this?

Thanks a lot.

Kaity
Community Manager

Hello all,

 

I was out on PTO last week and yesterday, so if you've messaged me or tagged me, please be aware I'm catching up on things and will work with the support team to get your issues to the correct team. 

 

Thank you! 

cagri
Viewer II

 I am having also same problem @Kaity. Is there any permanent solution so far ? Thanks.

Kaity
Community Manager

Hi all!

 

As a reminder, access to the free courses can take up to 10 days after your certification starts. If you're a new member, please make sure you've waited the 10 days before reaching out for help. If you've been a member, though, please do reach out to membersupport@isc2.org with your ID for help. Screenshots are helpful 🙂 

 

Thank you!!

Early_Adopter
Community Champion

Hi Kaity,

Is the ten days a mandatory cooling period because of policy, or is it more of a practical operational thing to allow for provisioning/authorisation etc?

TVM
Vamsi1
Viewer II

Hi
Try to login https://learn.isc2.org/d2l/home here. it may help you
brentc3114
Newcomer I

Just found by accident: This link works: https://learn.isc2.org/d2l/le/discovery/view/

If you go through the professional development page, and for example go to "cloud-security" https://www.isc2.org/professional-development/skill-builders/cloud-security
The link will not work. Hope they fix the website soon.
amrzaki
Reader II

@Kaity
almost one month since i got CC certificate and till now i can't access courses.

Kaity
Community Manager

Hi @amrzaki - thanks for tagging me. I see there's a case in our system and this is being worked on. I've just followed up with the manager in our service team to find out about an update.