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jmg157
Newcomer II

Cannot access Free for (ISC)² Members professional development courses

I can't seem to access the free for members courses located here:

 

https://enroll.isc2.org/catalog?pagename=Professional-Development

 

If I click "Add To Cart", it wants me to pay. If I log into the site and try to enroll in one of the courses (e.g., the page at https://www.isc2.org/Skill-Builders/Cybersecurity-Leadership), and click "Free for members", it redirects me to the LMS page (https://learn.isc2.org/d2l/home) but no courses appear.

 

I've tried emailing member support about this, but have not received a response. I tried contacting D2L support via their web chat, and they said they would have to escalate the issue to (ISC)² support. So I have no idea how to get access to these courses. Any help would be appreciated.

57 Replies
amrzaki
Reader II

@Kaity
The problem has been resolved.
Ziavur
Viewer

I am also facing the same issue. Did you get any solution for this

nfaria
Reader I

I am having the same issues

The search page https://learn.isc2.org/ brings no results found. Kind of lost at the moment.

Kaity
Community Manager

Hello @nfaria - please do allow around 10 days after your membership begins for the course accesses to be available. If you're past this window, please PM me your information - member ID / email address - and I will look into this with the support team. 

 

Thanks! 

TimC
Viewer II

I am also having this issue, I have contacted D2L helpdesk, but they just asked me to enrol in the course I want to do.  Is there anything I need to do, I have been a paid member since mid October?

AvinashRaj
Viewer II

Hello, it seems i am also facing a similar problem where when i access the skill builder courses and select free for members on the main isc2 website which then redirects me to the learn page but does not show me any course. If anyone has found a solution for this, I would grateful for any help. Thank you.

 

Edit: Sorry, I now saw that i should allow some time after paying my first AMF. Therefore, i shall wait for a while before asking for help.

Kaity
Community Manager

Hello @AvinashRaj! It can take up to 10 days after paying your initial AMF. If you're still having an issue, please do reach out via PM to me, or send a message to membersupport@isc2.org with your email address and ID #. 

 

Thank you!  

Vkaramsi
Viewer II

Hi Katie,

 

I am unable to access the courses free for members even after more than 10 days of membership. Please advise.

 

Thanks,

Venu

Mosquito92
Viewer II

Good morning Kaity,
I hope you are well.

I'm unable to see skill builders and other learning sources for members.

Could you please help me ?

I've dropped you PW message.

 

Thank you

Kaity
Community Manager

Received! I've messaged you back - we're on it 🙂