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jmg157
Newcomer II

Cannot access Free for (ISC)² Members professional development courses

I can't seem to access the free for members courses located here:

 

https://enroll.isc2.org/catalog?pagename=Professional-Development

 

If I click "Add To Cart", it wants me to pay. If I log into the site and try to enroll in one of the courses (e.g., the page at https://www.isc2.org/Skill-Builders/Cybersecurity-Leadership), and click "Free for members", it redirects me to the LMS page (https://learn.isc2.org/d2l/home) but no courses appear.

 

I've tried emailing member support about this, but have not received a response. I tried contacting D2L support via their web chat, and they said they would have to escalate the issue to (ISC)² support. So I have no idea how to get access to these courses. Any help would be appreciated.

80 Replies
Kaity
Community Manager

Hi @Eri_m0 - I'll get with my colleague this morning to work on your account.  

volha
Viewer III

Good Morning! I am having the same problem.

Kaity
Community Manager

Hello @volha - we are working on your access, ty! 

TonyLam
Viewer II

Good morning. I got the same problem

TroyL
Viewer II

I'm having the same issue.  How do I get it to recognize me as a member and provide the free pricing?  When I ask the IM help it says to reach out to my school.  I don't go to school.

donna410
Viewer II

Hi Kaity,

I also have this same issue. Please can you assist?

Thanks,

Donna
Saura
Viewer II

Same issue here. Can anyone help me?

 

Thanks in advance

mariatirado
Community Manager

Hello @Saura! our team is working on this. Apologies for the inconvenience!
NLKerr
Viewer II

I'm also having the same issue! I've previously been able to register for some skills builders as I can see them in my dashboard, but I'm now stuck in the redirect and pay cycle.

NLKerr
Viewer II

Ah I've just managed to register, for anyone else having this issue try going through your learning account, and clicking the skill builders tab at the top of the page - it will bring you to a different catalogue view where you'll be able to enroll