I wanted to reach out to all of you to ask you to send an email to email@example.com with information about what is happening when you access the portal. Our Member Support team will be more than happy to help you while the team works on a permanent solution.
Given the wealth of problems that many seem to have with the new software, a suggestion: do a roll-back. The things I've seen so far indicate that the software is in beta phase at best. Continuing to use this software damages our reputation and endangers proper registration of CPE's.
I fully appreciate the efforts being made by staff, kudos for that. But IMHO it's totally unthinkable that staff should start entering CPE's manually for the many thousand members that must try to register CPEs - so, pretty please, stop tinkering with the stuff and roll back the older, functional version.
@forteanwrote: a suggestion: do a roll-back.
Might or might not be a good idea. This is one of those decisions that requires first performing impact and risk assessments for both paths ("stay the course" vs "rollback"). The PR hit of a janky system might well be less than that of losing 3 weeks of CPE entries.
At a high-level, the decision probably depends on database compatibility between the old and new systems. If compatible, there may be value in keeping both the old and new interfaces active for a while.
If not, rolling back might require restoring 3-week old data and "backporting" (if possible) somewhere in the neighborhood of 200,000 CPEs.
@denbesten- some kind of impact and risk assessment.. well, that's normally done at the beginning of such a project to begin with and frankly, I don't see much evidence of it being done / executed. But I may well be wrong, let's hope so.
I am indeed assuming that the database and front-end are on separate tiers and also that the API / db structure has not changed (or at least some backward compatibility has been provided). So yes, indeed, it may well be an option to run both interfaces in parallel. I'd go for the old, rusty, but tested one.
I have recently obtained my CISSP and want to start adding CPEs. From my members homepage I click on the submit CPE link and get the following error from salesforce:
We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins.
Any idea what I am doing wrong?
Having used the new look portal a couple of times now I can't say I like it - preferred the old setup even though the new one looks much more in keeping with the site. I am sure I will get used to it...
The CPE portal is not allowing me to add any CPE's - it seems to be stuck on a pending sceen - says two are pending but I never completed the first one and the second was a reattempt of the first..........