Unable to login to ISC2.org

[sdturner1200]

Hello,

I have been unable to login to the ISC2.org website for weeks. I submitted a request, last week, but have still not received a response. I'm receiving the following error when attempting to authenticate:

Error Message

An exception has occurred

unidentified error code

Thank you

[AndreaMoore]

@sdturner1200 

AMF payment, CPE portal and phone services have been restored. We apologize for any inconvenience. Thank you for your patience. 

[sdturner1200]

Hello and thank you for the response. Unfortunately I am still experiencing the same issue when I attempt to login to isc2.org. I've tried on multiple computers and browsers with the same result.

[AndreaMoore]

@sdturner1200 I'm sorry. I sent this info to the team and asked them to reach out to you. 

[Utkrisht]

Hi,

I have been facing the same error since more than a month.

Not able to access 'My Courses' to complete the Certified in Cybersecurity training.

Not able to access 'PearsonVUE' website as well.

I have already emailed support group for a resolution, they asked me to clear cache and cookies / use private browser. I have done all of the above, tried accessing on Mac, Windows, Safari, Chrome but no success.

Kindly advise how I can bypass this issue and gain access to 'My courses' to complete my training and subsequently give the exam as well.

Regards,

UK

[Tshepho]

Hello, I'm unable to log onto the learning portal with a Forbidden 403 error. Is this a known issue?

[Tshepho]

Hello, have you had any luck with this? I seem to be having the same issue

[louisechuasy]

Hi

May I ask if this happens. I have sign in for the online self paced training for CC yesterday April 19,2023.I can not access it today April 20,2023. Is it in maintenance mode? 

[Kenlunde099]

Hello,

It always two weeks now which I have been trying to connect myself to my ISC2 account but unsuccessful could you help ? Thank you

[JMExamTeam]

Hello,

@sdturner1200, @Utkrisht, @louisechuasy, @Tshepho, @Kenlunde099 if you are still experiencing the issue and cannot log into your account, please reach out to membersupport@isc2.org if you have not already so that someone from the Customer Experience team can assist you.

Thank you,

JMExamTeam