Unable to Schedule ISC2 CC Exam

[eenoch14]

Hello everyone,

I am currently experiencing an issue while trying to schedule my ISC2 Certified in Cybersecurity (CC) exam. After completing the demographic information, I am unable to proceed to the Pearson VUE scheduling page. Instead, I encounter a "Purchase Not Found" error.

I have tried using different browsers and devices, but the problem persists. Is anyone else experiencing this? Could this be related to maintenance or a known technical issue?

I would appreciate any advice or updates on this situation.

[aluisioaf]

@kjohnson_cx @CBMExamTeam 

I'm starting to wonder if ISC2 has credibility because there no exist support and this case is treated with no importance.

Email messages there send with no context and general procedures that no solution! 

Messages like: "Clear your browser's cache and cookies" sound as if an ISC2 exam candidate is a user with zero experience.

Goodbye ISC2 and thanks for the disdain

[kjohnson_cx]

Hello @aluisioaf  - I’ve reviewed your post and your case. I am coordinating with the responsible team to ensure it receives the necessary attention, and they will contact you today. I sincerely apologize for any frustration caused and will pass along your feedback about our communication so we can improve.

[CBMExamTeam]

@aluisioaf and @kjohnson_cx 

Thank you for reaching out via ISC2 Community. 

I'm sorry to learn you are having difficulty rescheduling your exam.

I will send you a private message.

[naqsh27]

Hello

I am experiencing the same issue.

My exam date is in 2 weeks, and i desperately need to reschedule. 

Same error message:

No purchased exam found for the requested Exam.

Tried calling the numbers, and emailing, but no responses. 

No chat bot available on the site. 

Are you, please, able to assist

Thanks 

[nipu_tiwari]

I am also getting same error. Called customer care, no one picked.

Error is "No purchased exam found for the requested Exam" while rescheduling.

[Abdul70]

I am unable to reschedule my CC exam getting an error "No purchased exam found for the requested Exam."

[Abdul70]

I have my CC exam on the 22nd of October, 2025. I need to reschedule it at least 24 hours in advance. Please assist me in this regard. Thank you.

[mariatirado]

@Abdul70 - please send an email to examadministration@isc2.org so they can assist you with this request. Thanks!

[Abdul70]

I have already sent an email, but got no reply

[huriash123]

Hello Team,

I am unable to reschedule my exam and getting error: No purchased exam found for the requested Exam. I have my exam scheduled for Monday Dec 8 2025 and it is important for me to reschedule. I have also sent an email to ISC2 support (examadministration@isc2.org)but no reply on that.

Can someone help me out with this?

Thanks

Saurabh