It seems, unfortunately, there are still some lingering issues with the CPE system, since the last upgrade. Our community moderators are very willing to help, but it really should not be their job. The portal help and general helpdesk should be the main conduit.
Being on IT project for many years, I do understand and appreciate the complexity and difficulty to have all such issues to be resolved. Still, this is something that ISC2 really needs to get a handle on it, as it directly impacts member participation and credentials.
Chuxing Chen, Ph.D., CISSP, PMP