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Viewer II

SSO Errors. Support not helping me

I have the dreaded SSO errors that many have complained about.  I saw a thread here where a support rep asked to be emailed directly if anyone had SSO problems.  I did that.  They forwarded me to someone else and they worked with me a little bit then fell off the face of the earth and stopped responding to me.  A month later I sent a message through the contact page and someone responded to me once then fell of the face of the earth.  A week later I sent another message through the contact page an no one responded at all.  I have been trying to get this fixed for 6 weeks and no one will help me  I don't know what to do next.  I'm getting extremely frustrated because I am not able to enter my CPEs and support seems to be actively ignoring me.

4 Replies
Community Manager

Re: SSO Errors. Support not helping me

I'll get your info over to the manager of the support team right now.
Viewer II

Re: SSO Errors. Support not helping me

I was contacted on October 21st and told the ticket is still in progress.  It is now November 7th and I still do not have a fix or even an ETA.  I raised this issue over two months ago and I still have zero information about what is going on with it.

Newcomer I

Re: SSO Errors. Support not helping me

+1

 

Same issues, same experience in attempting to resolve.

Community Manager

Re: SSO Errors. Support not helping me

@cdsmith80 and @JDIO - I'm following up with the team now.