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Leroy
Viewer II
‎01-08-2020 04:48 AM
‎01-08-2020 04:48 AM

Cannot view/edit CPE's

Hi all

 

I'm trying to view/edit my CPE's but I get an SSO error when clicking on the "View/Edit CPEs" option:

 

"We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins."

 

Any suggestions or assistance to get past this is appreciated!

 

Thanks

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cdsmith80
Newcomer I
‎02-07-2020 12:59 PM
‎02-07-2020 12:59 PM

I have had my certification for nearly a year and have never been able to login.  I have opened multiple support cases and all they ever tell me is that it will take time.  It's been nearly 6 months since I reported the issue and I have not received any real updates.  They just keep telling me to wait.

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