General troubleshooting steps
•Clear browser cache/cookies
•Enable/un-block third-party cookies
•Update your browser to the latest version (supported browsers include Chrome, Firefox, and Safari)
•Whitelist the following sites:
◦ https://learn/isc2.org/d2l/home
◦ https://brightspace.com
◦ https://d2l.com
◦ https://kaltura.com
◦ https://isc2training.webex.com/
◦ https://isc2-org.meets.cirqlive.com/
Browser-specific troubleshooting steps
Chrome
•Clear browsing history, cache, cookies and other site data
•Disable "Send a ‘Do Not Track’ request with your browsing traffic”
•Use an incognito window
Firefox
•Set Content Blocking to "Standard”
•Manage Content Blocking exceptions and include the following sites:
◦ https://learn/isc2.org/d2l/home
◦ https://brightspace.com
◦ https://d2l.com
◦ https://kaltura.com
◦ https://isc2training.webex.com/
◦ https://isc2-org.meets.cirqlive.com/
Safari
•Disable “Block all cookies”
•Disable "Prevent cross-site tracking" (this setting has been removed in more recent versions of Safari)
If the error continues after taking these steps, it is recommended to try accessing from another device.
If you need further assistance, please contact membersupport@isc2.org.
ISC2 Community Manager
