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Newcomer I

Re: Portal CPE issues

I have had many CPE portal issues starting in June.  All Brighttalk webinars have stopped being automatically submitted to the CPE transcript.  When filling out the CPE submission webform, no matter that I select the correct CPE type, it incorrectly sets a different type in the Pending queue.  The CPE portal divided the previous transcript into 2 different transcripts and now shows the wrong number of completed CPEs (As if a years worth of CPEs never happened).  Whatever they did to the CPE portal has made a huge mess.  

 

I've emailed the member support several times and they just ignore my emails.

 

Today, I literally told a coworker to not try for the CISSP, but instead to invest the time to get the CASP instead.

Poor Member support, painful CPE portal website, highest member dues, it's just not worth it if you are just getting the cert for the first time.

 

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Newcomer III

Re: Portal CPE issues

Understand the frustration.  I was told by a board member that the CEO (@david-shearer) was aware that there had been issues but they are down to only a few outliers.  If that is not the case, members are encouraged to continue to shine the light as Jason has.  

Newcomer I

Re: Portal CPE issues

See if @KaityEagle can help you out with your CPE problem. I had the exact same issue with BrightTalk syncing to the CPE portal and she did an awesome job.

@JasonSchumacher wrote:

I have had many CPE portal issues starting in June.  All Brighttalk webinars have stopped being automatically submitted to the CPE transcript.  When filling out the CPE submission webform, no matter that I select the correct CPE type, it incorrectly sets a different type in the Pending queue.  The CPE portal divided the previous transcript into 2 different transcripts and now shows the wrong number of completed CPEs (As if a years worth of CPEs never happened).  Whatever they did to the CPE portal has made a huge mess.  

 

I've emailed the member support several times and they just ignore my emails.

 

Today, I literally told a coworker to not try for the CISSP, but instead to invest the time to get the CASP instead.

Poor Member support, painful CPE portal website, highest member dues, it's just not worth it if you are just getting the cert for the first time.

 


 

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Community Manager

Re: Portal CPE issues

Yes, I'd like to get the details so we can dig into this. I will private message you here @JasonSchumacher 

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Newcomer I

Re: Portal CPE issues

Can someone explain the new CPE portal/dashboard. I don't understand what the hell it is that I am looking at. Who is running this ship? Now, I don't know what my CPE count looks like. The PMP CPE dashboard is much simpler to understand, you all need to quit playing your funny business.