Thank you for posting your question about your paper certificate not being received by mail. According to your account, back in December 2020, a Member Services Specialist reached out to you regarding this matter. To ensure you receive proper assistance with receiving your paper certificate, please contact Member Support directly via membersupportemea@isc2.org or our London office, +44 (0)203-960-7800, Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT.