I was schedule to take the CISSP exam awhile back and came down with Covid. Trying to be responsible I advised the testing center and ISC2 of the situation and DID NOT go take the exam. I am not thinking I should have gone and taken the exam because I was told I would get a test voucher and never have. I have emailed ISC2 several time with them always kicking the can down the road and not giving me a test voucher.
My message to everyone is go take the exam even if you have COVID. ISC2 will NOT give you a voucher to take it later and will keep the money paid for the exam.
Thank you for posting your concern about not getting response from ISC2 about your exam voucher. According to your account, a Member Support Coordinator emailed your new exam voucher information, to the email address that is on your account. The email was sent on March 24, 2021. Will you please check both your Inbox and Spam folders?