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Community Champion

Re: Member Dissatisfaction rising...

 

@SamanthaO_isc2, in my first post on this thread, I'd requested for a status update regarding the resolution of issues, specifically those mentioned by @AlecTrevelyan in another post.

 

Apparently the chairman is tied up ATM, so we'd all appreciate it if you could fill in the blanks. The primary thing is the inadequate member support *, which is putting it mildly.

 

* While the community moderators have been doing a great job providing this, the fact is they could assist if main support is unable resolve issues --- but not have to compensate for a lack of response.

 

Assuming (ISC)2 has already concluded that they're seriously lacking here, please let us know when we can expect this to be addressed. Thanks.

 

(I trust the requested information isn't confidential in any way)

 

 

 

Shannon D'Cruz,
CISM, CISSP

www.linkedin.com/in/shannondcruz
Highlighted
Advocate I

Re: Member Dissatisfaction rising...

And do ISC2 not understand that many of us are members of more than one professional body?

I was only at the IISP Live 2019 event in Birmingham yesterday. 

https://www.iisp.org/Live/Event_Details/Live/Event_Details.aspx

 

It was a good event with knowledge speakers, who were actual practitioners and academics rather than sales people of those looking to promote themselves.

 

And then there's ISACA, ISSA, OWASP etc.

 

-----------------------------------------------------------
Steve Wilme CISSP-ISSAP, ISSMP MCIIS
Highlighted
Community Champion

Re: Member Dissatisfaction rising...

I don't know if you guys have noticed but point 4 that I raised with David Shearer seems to be fixed now:

 

4) Problems with the community

  • Can't login directly to the forum

https://community.isc2.org/t5/Member-Support/Why-can-t-we-log-in-directly-to-the-community/m-p/25111...

 

Highlighted
Community Champion

Re: Member Dissatisfaction rising...

 

 


@AlecTrevelyan wrote:

I don't know if you guys have noticed but point 4 that I raised with David Shearer seems to be fixed now:

 

4) Problems with the community

  • Can't login directly to the forum

Yes, I tried it before I posted. I've become habituated to logging in from the main site, so when it worked I momentarily thought it was a dream.

 

(I'd assumed that we'd all be told it was done by (ISC)2 rather than have to find out ourselves.)

 

 

Shannon D'Cruz,
CISM, CISSP

www.linkedin.com/in/shannondcruz
Highlighted
Community Champion

Re: Member Dissatisfaction rising...

 


@Steve-Wilme wrote:

 

And then there's ISACA, ISSA, OWASP etc.


With both ISACA and (ISC)2 I've always gotten a prompt response whenever I contacted support.

 

In the case of (ISC)2, all correspondence with support was related to queries, rather than issues --- which might explain why they did get back.

 

(Either that, or I've just been lucky so far...)

 

 

 

 

 

Shannon D'Cruz,
CISM, CISSP

www.linkedin.com/in/shannondcruz