ISC email not received for certification

[Smitha]

Hi , I need help ..I have taken the exam on 14 June and provisionally passed the exam. I have not yet received the ISC2 email . I contacted the customer support and they said the results are on hold for biometric error. I don't even know what taht means.

Please help I am very very concerned. Wrote to exam email.

Regards
Smitha

[Smitha]

Hi..anyone please help!

I saw the status as " successfully delivered" on my exam history. But no email received yet.

[mariatirado]

Hello! did you contact examadministration@isc2.org?

[Smitha]

Hi Maria,
Yes, have written to them 2 days ago. No response yet and I am started to get worries now. Pearson vue status shows " delivery successful".

Please help!

[CBMExamTeam]

@Smitha Thank you for reaching out via the ISC2 Community board.

Congratulations on passing your CISSP exam!

I see one of my colleagues on the Exam Administration team has reached out to you and is working to resolve the issue.

[Smitha]

Yes, thank you soo much! Awaiting the issue resolution.

[Smitha]

Yes, thank you soo much! Awaiting the issue resolution.

[Smitha]

Hi,
How many days does it take to resolve the case, it's been 2 days and no information yet.

Please help

[Smitha · Accepted solution]

Thank you all for your valuable response and support! I got the official email today and I am very happy and relieved!
I will start my certification process.