Endorsement Issue

[albertfest]

Hello ISC2, 

I hope you are doing well.

I'm in the endorsement process, but when I have in the last step, I get one error message.

"... You must have passed the certification exam within the last 9 months. Contact (ISC)2 Member Services at membersupport@isc2.org for additional information..."

I don't know why because I passed the certification exam on November 8th 2022.

Could you please help with that?

Please, let me know if you need any other information.

Have a great day.

[AlecTrevelyan]

Congrats on passing, Albert!

Based on the error, I'm guessing the email you use to login to Pearson VUE is different to the one you use to login to the ISC2 member portal.

Pearson VUE send the email address they have for you to ISC2 with your pass result, so when you're trying to go through the endorsement process and ISC2 compare the email address they have for you with the pass list Pearson VUE have sent them, it appears as though you haven't passed the exam recently as they can't find your email address on there.

You can try changing your email address in the ISC2 member portal so it matches your Pearson VUE one - you may need to wait a while (24+ hours) for everything to get updated accordingly.

Failing that, contact your local Member Services team to assist:

https://www.isc2.org/Contact-Us