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Chance
Newcomer I

Cannot login to access account

Good afternoon,

 

This morning I successfully passed my CISSP exam but I am unable to access my account still. I have had a few emails in about this problem to examadministration@isc2.org but they have either skipped over the issue or they have messaged me about an entirely separate issue. My email that I sent yesterday that only contained my login issue was completely misread and they asked me about something that wasn't in my original email.

 

My issue is as follows, when I try to sign in, I get an error of 'Access Denied' and then it takes me to a SalesForce page in which I still can not sign in. 

 

I would like some assistance with this issue so that I can continue the next steps in obtaining my CISSP certification. Should I email another support team other than examadministration@isc2.org?

Screenshot 2025-05-07 234433.pngScreenshot 2025-05-19 142118.png

1 Reply
mariatirado
Community Manager

Hi @Chance - apologies for the inconvenience. For login issues, please fill out the form on this page: https://www.isc2.org/Contact-Us