Cannot access free member courses

[katvlad]

Hello,

I cannot access the free member courses under the “Member benefits” > “Professional Development Institute (PDI)”

When I click the Free for members button, I’m redirected towards a page displaying the following message: “Error: Not authorized You are not authorized to view the page you are trying to reach. If you believe you encountered this page in error, and that you should have access to the resource you are trying to access, contact technical support.”

Regards,
Vlad

[AndreaMoore]

@katvlad We apologize for the issue you are having. Please email membersupport@isc2.org with your name and Member ID and the issue you are having with accessing PDI. If you need further assistance, send me a private message here. 

Thanks,

Andrea

[katvlad]

Thank you, it's working now.

For others having this exact issue send an e-mail to pdi@isc2.org.

Regards,

Vlad

[yasirksa1]

Hi There,

I have been getting error: Not Authorized since more than 20 days when I try to access Immersive Courses offered free for members and sent emails to membersupport@isc2.org along with my member ID but no resolution yet. I am disappointed. Can someone help me please.

Regards,

Yasir

[Yared]

@AndreaMooreI have faced the same issue while accessing the PDI course.It redirects and displays "Error: Unauthorized"

Can you please assist me?

Thank you

Yared

[AndreaMoore]

@Yared I have someone looking into this for you. 

[Yared]

Hi Andrea,

Thank you for your response.

Looking forward to a swift fix for the stated issue.

Best regards,

Yared

[kingallison17]

I am having the same issue as well now @AndreaMoore @Yared

[louisechuasy]

Please help I can not access the learning portal for my CC: cybersecurity.
April 19,2023 I still have access but today April 20,2023 I can not access

[CarlosLugoMX]

Hi,

I have the same issue "You are not authorized to view the page you are trying to reach. Contact support."

I have already sent an email to membersupport@isc2.org and communicate myself via phone but I haven't had an solution to this issue.

Thanks in advance.