Solved: Can't access to member dashboard

Da · ‎09-29-2023

whan trying access to my member dashbord, i can't do it. Circullarly login template.

AndreaMoore · ‎10-03-2023

I am having the team investigate this issue.

In the meantime, please use https://www.isc2.org/Dashboard and you should be able to login. Apologies for the inconvenience! Let me know if this works for you.

ISC2 Community Manager

PBeesley · ‎09-29-2023

Must be a fault, I don't even have a dashboard option anymore, It was fine yesterday.

JMExamTeam · ‎10-02-2023

@Da Thank you for contacting ISC2 via this Community board. I will send you a private message.

JMExamTeam · ‎10-02-2023

@PBeesley Thank you for contacting ISC2 via this Community board. I will send you a private message.

ltcarson · ‎10-02-2023

Same login loop issue. I login and the page immediately refreshes to the login page asking for credentials all over again.

ltcarson · ‎10-02-2023

This is the case no matter what browser is used.

ltcarson · ‎10-02-2023

It seems that now the login credentials form appears on the page AFTER login. So, clicking the account person icon it updated to show my name and I could use the dropdown to access the dashboard. Very unintuitive, but I'm in.

AndreaMoore · ‎10-03-2023

@Da @ltcarson @PBeesley

Can you please try clearing your cache and then trying again? Please report back if that worked and fixed it for you.

ISC2 Community Manager

Da · ‎10-03-2023

Good time.

1. open https://www.isc2.org/

2. on site member/ member dashboard

3. opening login panel. enter login /password (https://my.isc2.org/s/login/?ec=302&startURL=%2Fs%2Fdashboard)

login accepted (for testing using wrong password - error message)

4. in address area of browser readdress to dashboard, but second later readdress to login template

Circle

ltcarson · ‎10-03-2023

Found out that even though the page asked for credentials again. if I clicked the account person icon it refreshed to show my name and I could navigate from the drop down menu.