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RobBeeD
Newcomer I

Can Not access CC course

I have registered for the Online Self Paced CC course. When I click the Icon and try to acces the course I get the following message. 

Error: Failed to get the organization's external ID provider.

I have tried opening at work, at home and on my phone with different ISP and continue to get the same message.

Can anyone help me I would like to start my journey through Cybersecurity.

9 Replies
mariatirado
Community Manager

Hey @RobBeeD - can you please contact membersupport@isc2.org? They should be able to assist you with this!

RobBeeD
Newcomer I

Thank you for the hhelp. It took some time, but I am finally in.

 

Yuriy_s
Viewer

I'm getting the same problem, after I've enrolled in the IC2 CC course it wasn't appeared. I sent them message, but the issue is still exist. How did you fix the issue? Thank you

RobBeeD
Newcomer I

I got registered right away and the course showed up. But when I clicked on the course link it would not open up. After maybe 2 weeks of going in and trying it again, t finally opened for me. I have been taking the course, but at time when I get to certian videos they still freeze or dont load. I am not sure it everytime I tried to get on it they were bogged down from alot of traffic. Because I would try from work, on 2 seperate networks, and from my house.

But like I said I am in now and able to go through the course.

 

When I reached out to ISC2 about issue they told me to try to reach out to OBRIZUM, which it started working for me before I got a chance to.

 

Good Luck

 

Robbie D

ET1
Viewer

I am having a similar issue. I registered on Saturday and the course is still not showing up on my dashboard. I don't see a live chat icon at all and sent an email through the support details provided on the 'Contact Us' page, but haven't received a reply at all. I'll send an email to membersupport@isc2.org.

Yuriy_s
Viewer

They responded to me that they’ve fixed an issue, and that I’ve to make a clean cashe browser. So did, but nothing isnt fixing. I’ve cheked it by using a few different browsers and devices. But I’ve been still getting the issue. I send them screnshots, but They aren’t esponded to me. 

mariatirado
Community Manager

Please allow 3-5 business days for our team to get back to you!

gil_o
Viewer II

Hello,

Same situation, I registered for the CC course and I am not able to access its content. I sent an email to member support a couple of days ago (got notification that my email had been received and someone would contact me), then a follow-up email today asking for an update, but no answer so far or access to the content.  

Thanks for the help!

Ethanmk
Viewer

I'm having the same issue. Already registered the CC course but not able to access when I click the course.