CISSP showing expired

[bsachetti]

CPE's are all showing completed, dues are paid and I've sent several emails asking for help with no response.

Any help would be appreciated...

Thanks!

[kmjordan]

My CSSLP digital certificate was just updated with my new expiration date and my CPEs for the new cycle starting 1/1/2020 are now reset.  What's the time frame for the Acclaim badge update / sync? 

Explaining the process as a Q&A on the Digital Badge page of the (ISC)² site (https://www.isc2.org/Certifications/Digital-Badges) would potentially reduce the number of posts here on the subject.

[Kaity]

Hi @kmjordan - great suggestion! I'll see what we can do. For Acclaim badges, it's max 2 weeks before updates are in place. Our system has to update, then theirs has to sync with ours, so that's where we get that time range from. 

[Mefodey]

Hi Kaity,

I'm also facing the same problem with my CISSP badge.

Will you be so kind as to assist me with resolution of the issue?

Thank you

[Kaity]

Hi @Mefodey - apologies for the delay! Please email membersupport@isc2.org with your ID # and the timeline of when it should have updated and they'll handle. 

Thank you!

[Sh4von]

Hi,

I have the same issue with SSCP on Acclaim, it says expired in 2019!

Thanks.

[tonyshiver]

@Sh4von Our Member Services team can update this for you.  Please contact them at membersupport@isc2.org and include your Member ID.  

[Sh4von]

Thanks,

I have just emailed them.

[_finackninja]

I am having the same problem. My CISSP renewed on 8/1/2020, but my Acclaim badge still shows expired as of today, 8/11/2020.

I sent an email to badges@isc2.org on 8/3/2020 and membersupport@isc2.org on 8/6/2020, but I've not received a response to either email. I just sent follow ups to both emails, wrote this reply, and also created my own post on this board.

[Kaity]

Hello @_finackninja - I'm looking into this internally. 

[_finackninja]

@Kaity, I received an email an hour and a half ago from member support, finally. My issue with the Acclaim badge is now resolved.