Hi,
My name is Prakhar and I have provisionally passed my CISSP examination on January 31, 2020. However, until now, I have not received any official communication from (ISC)2.
My Pearson Vue account was linked with initial email address, which I changed to current email address in April 2019. I made reservation for my examination with current email address on January 2, 2020 and received booking and payment receipt notifications on this email address itself.
Upon passing my examination, I was provided with a provisionally passed notification by the proctor at the centre. This notification indicated that an official communication will be provided within 2 to 5 working days. However, nothing has been provided until now. I have already emailed the team at membersupportemea@isc2.org to seek help and guidance.
Further, I have attempted to submit my endorsement application for review of the Board and the portal indicates an error that I should have passed the examination in last 9 months. It is an unsual state where an email account update was made gracefully and subsequent notifications were received on new email address, yet there's no official communication and a persistent roadblock in submitting endorsement application.
After spending great amount of effort reading and learning and ofcourse passing the examination (provisionally), getting to encounter such trivial issues is disappointing.
I hope someone will invest efforts in streamlining this process without candidates having to write to Support Teams. And, hopefully getting through this situation won't exhaust 9 months period of submitting the Endorsement Application.
Kind Regards,
Prakhar
