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rockclimber
Newcomer I

CISSP Official Result Not Received

Hello,

 

I passed the CISSP exam over a week ago and have yet to receive the official email from ISC2 stating I can continue the endorsement process. I did receive the unofficial pass result from Pearson Vue. Every time I call customer support, I get the support voicemail.

 

Can a ISC2 member service rep assist me?

 

Thanks!

Tags (2)
12 Replies
tonyshiver
(ISC)² Team

Re: CISSP Official Result Not Received

@rockclimber Our team is trying to respond to everyone in a timely and fair manner. If you haven’t been contacted already please let me know.

Tony Shiver

Manager, Member Services

rockclimber
Newcomer I

Re: CISSP Official Result Not Received

Hi Tony - I was finally able to get through to member services on the phone (team member was super nice, forgot her name unfortunately). Was told that it could be 6-8 weeks for the results to come in, which is way different than the unofficial pass email of 2-5 business days. Also really discouraging with all the time spent studying that we have to wait that long for an answer.

gizmare
Reader I

Re: CISSP Official Result Not Received

I am experiencing the same problem. 

val2rhyme
Viewer II

Re: CISSP Official Result Not Received

I am in the same boat too. I passed on 02/27/2021 and I'm yet to get an email from ISC2

tonyshiver
(ISC)² Team

Re: CISSP Official Result Not Received

Typically it does take just a few days for (ISC)2 to receive exam results from Pearson Vue.  However, there are times when it takes longer.  Please refer to https://www.isc2.org/Exams/After-Your-Exam for more information:

 

Receiving Your Results
(ISC)² conducts a thorough statistical and psychometric analysis of the score data to establish the pass/fail score before releasing scores. We need a minimum number of test takers before this analysis can be completed.

Depending on the volume of test takers for a given test, there may be times when scores are delayed for approximately six to eight weeks to complete this critical process.

We appreciate your patience during this process.  Once it's complete, you'll hear from us.

Thanks,
Tony Shiver

Manager, Member Services

mrameshkumar25
Newcomer I

Re: CISSP Official Result Not Received

am in a similar situation. Provisionally passed on 2/26, yet to get any communication from ISC2.

Tags (1)
rockclimber
Newcomer I

Re: CISSP Official Result Not Received

Sounds good, thanks for the response!

Ahmedj107
Viewer II

Re: CISSP Official Result Not Received

Passed my exam on 2/27 and still waiting for official email 😞
mtheo
(ISC)² Team

Re: CISSP Official Result Not Received

Typically it does take just a few days for (ISC)2 to receive exam results from Pearson Vue. However, there are times when it takes longer. Please refer to https://www.isc2.org/Exams/After-Your-Exam for more information:

Receiving Your Results
(ISC)² conducts a thorough statistical and psychometric analysis of the score data to establish the pass/fail score before releasing scores. We need a minimum number of test takers before this analysis can be completed.

Depending on the volume of test takers for a given test, there may be times when scores are delayed for approximately six to eight weeks to complete this critical process.

We appreciate your patience during this process. Once it's complete, you'll hear from us.

Thanks,
Michael Thomas
Supervisor, Member Services