I was told my certificate was returned back when I asked on a mail. I was not notified or intimidated of the same. Also, after verifying the address again, I still do not know whether the certificate has been sent or not.
Kindly let me know the status.
Here is the link for Member Services contact information. They can help you with that information. https://www.isc2.org/Contact-Us#accordion-ec0be5accd8a4a36a5dbbcd3adb5307b
I'm sorry for the delayed response. I have reached out directly on your behalf and asked for assistance for you. Someone should reach out to you soon to resolve this.