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aantonets
Newcomer I

AMF payment (Invalid merchant information)

Good afternoon,
I tried to pay several times, but I received an error message (Please, find the screenshot below). Does the payment service function correctly?
 
image.png
As for the card details, they were entered correctly.
 
Thank you in advance for help,
Anton 
16 Replies
MikeArpin
Viewer II

Hi. 

I am getting the same error.  I have tried different browsers, machines, and cards without any luck.

emb021
Contributor III

Ditto, go same error using 2 different cards.

 

Just came here to post on it.

 

I guess there is a problem on their end???


---
Michael Brown, CISSP, HCISPP, CISA, CISM, CGEIT, CRISC, GSLC, GSTRT, ISSA Fellow
JKWiniger
Community Champion

And I hope people have called in directly to member services to let them know of the error...

 

John-

AndreaMoore
Community Manager

Hello @JKWiniger @aantonets @emb021 @MikeArpin 

 

We are having an issue with our payment processor. We are in the process of working to resolve this. I will update when this is completely resolved. Sorry for the inconvenience. 

 

Thank you for your patience. 




(ISC)² Community Manager
SailsburyT
Viewer

I am experiencing the same issue. If we have made multiple attempts to pay, will they all be processed?

aantonets
Newcomer I

Hello Andrea,

 

Thank you for clarification. Btw, is it possible to hide CVV code display? As there is no 3D secure implemented, it quite risky to have all card credentials displayed in a clear text on the screen.

 


Capture.PNG

Thanks,

Anton

rslade
Influencer II

> emb021 (Contributor II) posted a new reply in Member Support on 02-14-2020 10:50

> Ditto, go same error using 2 different cards.   Just came here to post on it.  
> I guess there is a problem on their end???

Definitely. Just do a search on amf and you find other discussions on it:
https://community.isc2.org/t5/Member-Support/AMF-payment-issue-SSO-Error/m-
p/25110/highlight/true#M4965

However, there doesn't seem to have been a fix, and the only workarounds seem
to be a) wait and try again later, b) pay by phone, c) get an admin involved.
Emailing any or all (I would suggest all) of avance@isc2.org,
community@isc2.org, soconnor@isc2.org, jshriver@isc2.org, or
keagle@isc2.org might help.

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AndreaMoore
Community Manager

@SailsburyT @aantonets @rslade 

 

Unfortunately, this error is an issue with the payment processor. We cannot process payments internally, so calling our phone number with your credit card number does not work either. 




(ISC)² Community Manager
MikeArpin
Viewer II

My payment just went through.