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Newcomer I

AMF payment (Invalid merchant information)

Good afternoon,
I tried to pay several times, but I received an error message (Please, find the screenshot below). Does the payment service function correctly?
 
image.png
As for the card details, they were entered correctly.
 
Thank you in advance for help,
Anton 
14 Replies
Viewer II

Re: AMF payment (Invalid merchant information)

Hi. 

I am getting the same error.  I have tried different browsers, machines, and cards without any luck.

Contributor III

Re: AMF payment (Invalid merchant information)

Ditto, go same error using 2 different cards.

 

Just came here to post on it.

 

I guess there is a problem on their end???


---
Michael Brown, CISSP, HCISPP, CISA, CISM, CGEIT, CRISC, GSLC, GSTRT, ISSA Fellow
Contributor I

Re: AMF payment (Invalid merchant information)

And I hope people have called in directly to member services to let them know of the error...

 

John-

Community Manager

Re: AMF payment (Invalid merchant information)

Hello @JKWiniger @aantonets @emb021 @MikeArpin 

 

We are having an issue with our payment processor. We are in the process of working to resolve this. I will update when this is completely resolved. Sorry for the inconvenience. 

 

Thank you for your patience. 

(ISC)² Community Manager
Viewer

Re: AMF payment (Invalid merchant information)

I am experiencing the same issue. If we have made multiple attempts to pay, will they all be processed?

Newcomer I

Re: AMF payment (Invalid merchant information)

Hello Andrea,

 

Thank you for clarification. Btw, is it possible to hide CVV code display? As there is no 3D secure implemented, it quite risky to have all card credentials displayed in a clear text on the screen.

 


Capture.PNG

Thanks,

Anton

Community Champion

Re: AMF payment (Invalid merchant information)

> emb021 (Contributor II) posted a new reply in Member Support on 02-14-2020 10:50

> Ditto, go same error using 2 different cards.   Just came here to post on it.  
> I guess there is a problem on their end???

Definitely. Just do a search on amf and you find other discussions on it:
https://community.isc2.org/t5/Member-Support/AMF-payment-issue-SSO-Error/m-
p/25110/highlight/true#M4965

However, there doesn't seem to have been a fix, and the only workarounds seem
to be a) wait and try again later, b) pay by phone, c) get an admin involved.
Emailing any or all (I would suggest all) of avance@isc2.org,
community@isc2.org, soconnor@isc2.org, jshriver@isc2.org, or
keagle@isc2.org might help.

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some of the sentences that you are sending out in the world to
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Community Manager

Re: AMF payment (Invalid merchant information)

@SailsburyT @aantonets @rslade 

 

Unfortunately, this error is an issue with the payment processor. We cannot process payments internally, so calling our phone number with your credit card number does not work either. 

(ISC)² Community Manager
Viewer II

Re: AMF payment (Invalid merchant information)

My payment just went through.